Acceptable Use Policy

Prohibited uses

• Any unlawful use or use that violates Saudi regulations.
• Fraud, impersonation, or deception.
• Unwanted or unsolicited calls or WhatsApp messages, or messages sent without the required consent.
• Continuing to message a recipient after a clear opt-out request, including “stop,” “do not message me,” or equivalent wording.
• Misusing data made available by Meta or using it beyond the authorized purpose and permissions.
• Using customer data without a lawful basis or valid consent.
• Collecting sensitive data without necessity or a lawful basis.
• Publishing false or misleading information through the voice agent.
• Abuse, threats, or content contrary to public morals.
• Attempting to breach systems, escalate privileges, access another Customer's data, or disrupt the service.
• Circumventing WhatsApp or Meta policies or template and messaging controls.
• Reselling the service or granting access to a third party without prior agreement.
• Infringing intellectual property rights.
• Using the agent for sensitive decisions (medical, legal, or material financial) without appropriate human oversight.

Actions

• Notice of violation and request to remediate.
• Temporary suspension of the service on continued violation.
• Account termination for severe or repeated violations.
• Immediate termination without prior notice where required by law.

Reporting a violation

If you observe a use that violates this policy, please notify us via the Contact or Complaints page.