Last updated: 2026-09-12
Data Deletion Request
This page explains how to request deletion of personal data connected with the AQIL website or services, including WhatsApp data when that channel is enabled under a Customer agreement.
What data can you ask us to delete?
- Contact, demo-request, or sales-enquiry data you submitted to AQIL.
- Account and usage data linked to you where deletion is legally available.
- Call or WhatsApp data processed by AQIL under an enabled service, subject to the service scope and our ability to identify the data.
How to submit a request
Email support@aqil.sa from the address connected with your relationship with AQIL and use “Data Deletion Request” as the subject.
- Include your name, business name, and the channel or service covered by the request.
- Describe the data you want deleted clearly enough for us to identify it; do not send unnecessary sensitive information.
- We will never ask for your password or a one-time password (OTP).
Verification and outcome
We may request limited information to verify your identity or authority to act for the business. Once verified, we identify the covered data and delete or anonymize it where applicable, then confirm the outcome or request any additional information needed.
Some data may not be deletable, or may need to be retained for a defined period, to comply with law, protect legal rights and claims, or prevent fraud and security incidents. We will explain an applicable exception.
Contact
Deletion requests and related questions: support@aqil.sa