A WhatsApp AI Agent for Customer Conversations
AQIL helps your business answer enquiries and collect request details in a coherent WhatsApp conversation. It follows context, uses knowledge your company approves, and hands the right cases to your team under agreed operating rules.
Not another reply bot. It follows the conversation, identifies the next step, and stays within the boundaries your business defines.
What can it handle in a conversation?
We start with a clear scope and approved knowledge, then configure responses and handoff around your team.
Follow conversation context
Connect each question to what came before and clarify missing details.
Use approved knowledge
Answer from services, prices, and customer-facing guidance your business approves.
Structure the request
Collect the core details your team needs to understand the enquiry.
Hand off the right cases
Pass context or a summary under the operating setup agreed with your team.
From a customer message to a clear next step
- 1
The customer writes
They describe the question or request in their own words.
- 2
AQIL understands
It reads the message within the current conversation.
- 3
Answer or collect details
It uses approved knowledge and asks for missing information.
- 4
Hand off when needed
Cases requiring human judgement move under your team's rules.
Clear capabilities, clear boundaries
AQIL works within the knowledge, instructions, and permissions your business approves. Any action in another system depends on enabled integrations and the agreed operating scope; it is not assumed in every setup.
Designed for repeat sales and service conversations
Common enquiries
Services, branches, opening hours, and other approved information.
Lead qualification
Understand the need and collect details for the sales team.
Request capture
Structure the request before it reaches your people.
Complex cases
Move them to a person when authority or judgement is required.
How does AQIL use Meta’s WhatsApp Business Platform data?
When a WhatsApp channel is enabled and an authorized WhatsApp Business Account and phone number are connected, AQIL processes the Platform Data required to operate the client’s WhatsApp service. This data is used only to provide the service for the business that owns the connected account and to follow that business’s approved information and instructions.
Data made available through the integration may include customer messages, the sender’s phone number or WhatsApp identifier, conversation identifiers, message sent, delivered and read statuses, template statuses, and the WhatsApp Business Account and phone-number information required to operate the service.
AQIL uses this data to provide the features available in its dashboard, including:
- Displaying the client’s WhatsApp conversations in its conversation inbox.
- Allowing authorized staff to read and reply to conversations.
- Preparing replies using the client’s approved business information and instructions.
- Collecting details about enquiries, service or sales requests, and complaints.
- Confirming or rescheduling appointments and sending requested details.
- Sending authorized reminders and follow-ups using approved message templates.
- Tracking template and message sent, delivered and read statuses.
- Handing a conversation and its context to a human employee when requested or when human assistance is required.
- Creating conversation summaries and reports.
- Allowing the business client to export its own conversation data.
- Recording opt-out requests and preventing messages from continuing after a clear request to stop.
AQIL does not sell customer data, use it for advertising or audience building, or use one client’s data to provide services to another client.
Messages initiated by a business are sent only after the business has obtained the recipient’s explicit consent to receive the specified type of WhatsApp message from the clearly identified business. A previous business relationship alone is not consent. Clear opt-out requests such as “stop” or “do not message me” must be respected.
WhatsApp AI Agent FAQs
WhatsApp guides
Start with one real customer conversation
Share the enquiry your WhatsApp team sees most often and we will shape the demo around it.