Privacy Policy

1. Data controller

The data controller is شركة عاقل لتقنية المعلومات والذكاء الاصطناعي. For privacy matters please use the official contact channels of the company.

2. Data we collect

• Company, contact and user information such as business name, point of contact, email and phone.
• Sales and demo request data submitted through website forms.
• Account, subscription and usage data inside the AQIL dashboard.
• Billing data required to issue invoices. We do not store full card numbers or CVV codes in our systems.
• Call data including content, recordings, summaries, and related logs.

3. Sources of data

• Directly from you when you fill out forms or use the service.
• Automatically from your use of the website and AQIL dashboard.
• From the service providers we rely on to operate the platform.

4. Purposes of processing

• Preparing demos, responding to sales requests and contacting you.
• Operating the service and providing the voice agent and support.
• Billing and financial/accounting compliance.
• Improving the service and measuring performance.
• Complying with applicable Saudi regulations.

5. Legal basis for processing

• Performance of the contract or pre-contractual steps at your request.
• Legal obligations.
• Legitimate interest in improving the service and protecting it from misuse.
• Consent where required by law; you may withdraw consent at any time.

6. Data sharing

• We share data with cloud infrastructure, telecom, payment processing, and support providers as necessary to deliver the service.
• We do not sell your personal data to any third party for advertising purposes.
• We may disclose data in response to a lawful request or legal obligation.

WhatsApp Business Platform Data

When the integration is enabled, the data source is Meta Platforms through the WhatsApp Business Platform, after an authorized WhatsApp Business Account and phone number are connected.

The categories of data made available by the Platform may include message content, the sender’s phone number or WhatsApp identifier, conversation identifiers, message sent, delivered and read statuses, template statuses, and the WhatsApp Business Account and phone-number information required to operate the service.

AQIL uses this data to operate the conversation inbox, prepare replies using the client’s approved business information and instructions, collect requests and enquiries, manage confirmations and appointments, send authorized messages, hand conversations and their context to human staff, create summaries and reports, and allow the business client to export its own conversation data.

Access is limited to the client’s authorized staff, operating providers, and AQIL personnel when needed for setup, support, protection, or troubleshooting. Each client uses only its own business and conversation data, and AQIL does not use one client’s data to provide services to another client.

To draft the agent’s replies, AQIL may share the necessary part of the conversation with technology providers acting on its behalf, only to the extent required to provide the service and subject to applicable contractual and regulatory safeguards.

AQIL does not sell this data or use it for advertising or audience building.

Outbound messages require the recipient’s explicit consent to receive the specified type of WhatsApp message from the clearly identified business. A previous business relationship alone is not consent. Clear opt-out requests such as “stop,” “do not message me,” or equivalent wording must be respected, and messages must not continue after the request.

To request access, correction, deletion, or information about WhatsApp data, email support@aqil.sa or use the data deletion request page.

How to request data deletion

7. Transfers outside the Kingdom

Some personal data may be processed or hosted outside the Kingdom of Saudi Arabia through the cloud and technology providers AQIL relies on to run the platform and the voice agent. This may include account and usage data, and call-related data such as audio during processing, summaries, and logs, depending on the service used. AQIL applies appropriate organizational, technical, and contractual safeguards to protect the data, and it is only transferred or processed outside the Kingdom to the extent necessary to deliver the service and in accordance with the applicable regulations of the Kingdom of Saudi Arabia.

8. Cookies and analytics

We use cookies that the site needs to work. On the AQIL Self-Service home page and its sign-up page (agents.aqil.sa) only, we use two measurement tools:

• Google Analytics: to count visits and see where they come from, with no ad personalisation.
• TikTok Pixel and Events API: to measure our own ads on TikTok. The Pixel sets the _ttp and ttclid cookies, and our server tells TikTok when a new account confirms its email, starts its trial or pays its first subscription, with those two ids only. We never send TikTok a name, an email, a phone number or anything you type into a form.

We also use Google Ads to measure our own ads on Google: if a Google ad brings you to any page on agents.aqil.sa, we keep the ad's click id (gclid, gbraid or wbraid) in an aqil-gclick cookie on that domain only, for 90 days, and our server tells Google Ads when the new account confirms its email, starts its trial or pays its first subscription, with the amount before VAT, using that id only. We load no Google Ads tool in your browser, and we never send Google a name, an email, a phone number or anything you type into a form.

These tools are not loaded in the dashboard or on payment pages. You can control cookies from your browser settings.

9. Data protection

We apply reasonable organizational and technical measures to protect data from unauthorized access, loss, or alteration. No online system can be guaranteed to be completely secure.

10. Retention and deletion

We retain data for as long as necessary for the purpose it was collected or to comply with applicable regulations, and then delete or anonymize it.

11. Your rights

• Access to your data.
• Request correction of inaccurate data.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on it.
• File a complaint with the competent authority.

12. Requests and complaints

You may submit a privacy-related request or complaint via the Contact page or the Complaints page. We will respond within the published timeframes.

13. Policy updates

We may update this policy from time to time. Updates take effect when published on the website.