Privacy Policy

1. Data controller

The data controller is شركة عاقل لتقنية المعلومات والذكاء الاصطناعي. For privacy matters please use the official contact channels of the company.

2. Data we collect

• Company, contact and user information such as business name, point of contact, email and phone.
• Sales and demo request data submitted through website forms.
• Account, subscription and usage data inside the AQIL dashboard.
• Billing data required to issue invoices. We do not store full card numbers or CVV codes in our systems.
• Call data including content, recordings, summaries, and related logs.

3. Sources of data

• Directly from you when you fill out forms or use the service.
• Automatically from your use of the website and AQIL dashboard.
• From the service providers we rely on to operate the platform.

4. Purposes of processing

• Preparing demos, responding to sales requests and contacting you.
• Operating the service and providing the voice agent and support.
• Billing and financial/accounting compliance.
• Improving the service and measuring performance.
• Complying with applicable Saudi regulations.

5. Legal basis for processing

• Performance of the contract or pre-contractual steps at your request.
• Legal obligations.
• Legitimate interest in improving the service and protecting it from misuse.
• Consent where required by law; you may withdraw consent at any time.

6. Data sharing

• We share data with cloud infrastructure, telecom, payment processing, and support providers as necessary to deliver the service.
• We do not sell your personal data to any third party for advertising purposes.
• We may disclose data in response to a lawful request or legal obligation.

7. Transfers outside the Kingdom

Some personal data may be processed or hosted outside the Kingdom of Saudi Arabia through the cloud and technology providers AQIL relies on to run the platform and the voice agent. This may include account and usage data, and call-related data such as audio during processing, summaries, and logs, depending on the service used. AQIL applies appropriate organizational, technical, and contractual safeguards to protect the data, and it is only transferred or processed outside the Kingdom to the extent necessary to deliver the service and in accordance with the applicable regulations of the Kingdom of Saudi Arabia.

8. Cookies and analytics

We use cookies necessary to run the website, and may use analytics or advertising tools to measure performance. You can manage your preferences from your browser settings.

9. Data protection

We apply reasonable organizational and technical measures to protect data from unauthorized access, loss, or alteration. No online system can be guaranteed to be completely secure.

10. Retention and deletion

We retain data for as long as necessary for the purpose it was collected or to comply with applicable regulations, and then delete or anonymize it.

11. Your rights

• Access to your data.
• Request correction of inaccurate data.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on it.
• File a complaint with the competent authority.

12. Requests and complaints

You may submit a privacy-related request or complaint via the Contact page or the Complaints page. We will respond within the published timeframes.

13. Policy updates

We may update this policy from time to time. Updates take effect when published on the website.